About the Incident:
What Happened?
On October 21, 2025, we discovered unauthorized access to a portion of our database of Tanggo media player mobile app users. We immediately took action to stop the unauthorized access, secure our systems, and launched a forensic investigation.
When did you discover the incident?
We first identified the unauthorized activity on October 21, 2025 during the global AWS outage.
What type of information was involved?
The information potentially accessed includes: Your Name, Username, Email Address, and Phone Number.
Was my password compromised?
No. User passwords are secured and were not exposed in this incident. As a precaution, however, we encourage users to always use unique, strong passwords.
Was financial information compromised?
No. We do not store financial information on the affected system.
How many users were affected?
We are still finalizing the precise number, but we believe registered users of the Tanggo media player mobile app were affected. If you received this email, your information was on the affected database.
Who is responsible for this breach?
Our investigation is ongoing, and we are working with third-party forensic experts and law enforcement to identify the source of the attack.
Our Response and Security Measures:
What steps have you taken to secure my information?
1. Containment: We immediately isolated and secured the affected systems.
2. Investigation: We engaged third-party technical and cybersecurity forensic experts to investigate the breach.
3. Remediation: We are implementing additional layers of security, including stronger access controls, enhanced monitoring, and moving data to a more secure environment.
Have you notified law enforcement?
Yes, we have reported this incident to the FBI’s Internet Crime Complaint Center (IC3).
Steps You Can Take to Protect Yourself:
What is the primary risk to me right now?
The main risk is phishing and social engineering. Attackers may use your name, email, and phone number to pose as Tanggo or another trusted entity to trick you into giving them your password or other confidential information. Remember: We (Tanggo / DIGI Smart Disc, Inc.) will never contact you by email or phone to ask for your information.
Should I change my password?
While your password was not compromised, it is always a good security practice to change your password for any service where you may use a similar email address or name, especially high-value accounts like your bank or primary email.
How can I identify a fake email or scam call?
Remember: We (Tanggo / DIGI Smart Disc, Inc.) will never contact you by email or phone to ask for sensitive information like your password, credit card details, or two-factor codes. Always look for these signs: * Check the sender’s full email address. * Do not click links in suspicious emails. * If a message asks you to log in, type the official tanggo.net website address directly into your browser.
What should I do if I receive a suspicious call or text?
Do not engage. Hang up immediately, or do not respond to the text. You can report the suspicious activity by emailing us at admin@tanggo.net.
What else can I do to protect my accounts?
Enable Multi-Factor Authentication (MFA) on all your important accounts (email, social media, banking). MFA adds an essential layer of security that relies on your phone, making it much harder for attackers to log in.
Contact and Support:
Who can I contact for more information?
Please use he following official email channel: admin@tanggo.net
When will you provide an update?
We will update this FAQ page immediately as we have verified new information. We will send another email to all affected Tanggo media player mobile app users if the nature or scope of the breach significantly changes.
